We provide the bilingual agents, plus the supervision, QA, and reporting to run them — so your customers get answers, and you get room to grow.
We build and manage the team — you focus on running your business.
Build your support team →White-label agents at wholesale rates, ready to plug into your operation.
Discuss a capacity partnership →We also work behind the scenes — supplying bilingual agents to call centers that need to scale fast without the hiring headache.
Discuss a capacity partnershipYour brand, your client relationship — we simply supply the bilingual agents behind the scenes.
Rates built for reselling, not retail — the more agents, the more room to price competitively.
Same onboarding process as any account — screened, trained, and supervised from day one.
And harder to keep — turnover means you're back to square one every few months.
Great when the right agent is on shift, gone when they're not.
Every delayed reply is a chance for them to look somewhere else.
Recruiting, training, payroll, benefits — before an agent takes a single call.
One you probably didn't plan to take on when volume started growing.
And scaling an in-house team fast enough almost never happens.
We handle the everyday conversations with care, consistency, and cultural fluency — so you can focus on the next stage of growth.
Fast, clear answers in English or Spanish — every time, not just when the right agent happens to be on shift.
Status updates and proactive communication, so customers hear from you before they have to ask.
Agents learn your catalog well enough to resolve questions confidently, without unnecessary escalations.
Day, night, weekend, or a custom schedule built around when your customers actually reach out.
Call volume, handle time, and satisfaction, delivered every week — no need to chase us for numbers.
A dedicated supervisor reviews quality every day, with a replacement agent ready if something's off.
"The difference isn't just that our agents speak Spanish. It's that every account comes with management, QA, and reporting built in — you're not just renting a voice, you're outsourcing the whole operation."
No complexity, no bureaucracy — a practical, human process built around your operation.
Two weeks, 2 to 3 agents, no obligation to continue if it's not the right fit.
Ask about the pilot programShare your volume, schedule, channels, and goals — a real conversation, not a form.
We screen for language fluency, experience, and culture fit. You approve the final roster.
In three to five days, your team learns your product and the standards you hold yourself to.
Daily supervision and weekly reporting keep quality visible from week one onward.
Every one of these is either fully handled by us, or something you'd otherwise be building in-house.
| Responsibility | In-house team | BilingualDesk |
|---|---|---|
| Recruiting & hiring | You | Included |
| Training & onboarding | You | Included |
| Payroll & benefits | You | Included |
| Daily supervision & QA | You | Included |
| Scheduling & coverage | You | Included |
| Performance reporting | You | Included |
| Replacing underperformers | You | 24–48 hrs |
There's no one-size-fits-all support operation — tell us what good looks like, and we'll build the coverage to match.
We'll tailor a proposal around agent count, hours, and scope of support — and send it within 24 hours.
If something's missing here, that's what the conversation is for.
The full process from signed contract to live operation takes 1 to 2 weeks, including agent selection, training, and quality testing before you go live.
Yes — a 2-week pilot with 2 to 3 agents. If you're not satisfied with the results, there's no obligation to continue.
We guarantee a replacement within 24 to 48 hours. Backup agents are always ready, so your operation is never left short-handed.
Yes — day (9am–6pm EST), night (6pm–2am EST), and custom schedules including weekends. Many clients run both at once.
Pricing is customized to agent count, hours, and scope. We invoice weekly or bi-weekly, and accept wire transfer, Zelle, or PayPal.
Tell us what you need. We'll respond within 24 hours with a clear path forward.