How long does it take to get started? +
The full process from signed contract to live operation takes 2 to 3 weeks. This includes agent selection, training, and quality testing before going live.
Can I try the service before committing? +
Yes. We offer a 2-week pilot program with 2–3 agents. If you're not satisfied with the results, you have no obligation to continue.
What happens if an agent underperforms? +
We guarantee replacement within 24 to 48 hours. We always have backup agents ready so your operation is never interrupted.
Who trains the agents? +
You provide training materials about your product and processes. We handle the actual training and verify agents are ready before going live.
How does billing work? +
We invoice weekly or bi-weekly depending on what's agreed. We accept wire transfer, Zelle, PayPal, and other methods based on your preference.
What is the minimum contract length? +
The minimum contract is 3 months. After that period you can renew, scale up, or terminate the service with 30 days written notice.
Do you offer night shift coverage? +
Yes. We offer day shift (9am–6pm EST), night shift (6pm–2am EST), and custom schedules including weekends. Night shift agents are fully trained and supervised — same quality standards as day shift.
Can I have agents on both day and night shifts? +
Absolutely. Many clients run a hybrid model — day shift for peak hours and a smaller night team for after-hours coverage. We build the schedule that makes sense for your volume and budget.